Refund Policy

What is Sandy Souvenirs Jewelry's warranty policy?

Each piece of Sandy Souvenirs Jewelry is handmade and made-to-order; as we like to say, “handmade with love & sandy hands”. To ensure that you enjoy your memories & experiences, every piece carries a lifetime satisfaction warranty. If your Sandy Souvenirs Jewelry isn’t what you expected (quality or comfort) we’ll gladly replace it, encouraging you to be a Sandy Souvenirs customer for life!

What is Sandy Souvenirs’s repair policy?

Within 60 days of receipt, if your Sandy Souvenirs piece(s) needs repair or replacement due to a manufacturing defect, Sandy Souvenirs Jewelry will repair it or replace it with the same product if available. If the same product is not available and the item cannot be repaired, an item of equal value will be offered or you can choose a merchandise credit.  

After 60 days (and at the discretion of Sandy Souvenirs Jewelry) you may have your item repaired by providing the original sales receipt or transaction id #.  If you have additional questions or concerns, please contact us at contact@Sandy 

What is Sandy Souvenirs’s return policy?

If you are not completely satisfied with your purchase, it may be returned or exchanged within 60 days of delivery for a Sandy merchandise credit. The item must be accompanied by the original sales receipt (or validated transaction id#).